Shannon's Gourmet Cheesecakes in downtown Prescott was an absolute disappointment. Miniscule portion sizes, unfriendly service, gluten contamination, a bland dining area, and a small menu all contributed to a very poor dining experience.
Shannon's is most known for their homemade cheesecakes, available in a wide range of flavors including Key Lime, White Chocolate Raspberry, Pina Colada, Chocolate Oreo, and dozens more. Prices are pretty high, at $5 for an 8 inch and $35 for a 10 inch.
Cinnamon rolls, espresso drinks, and a light lunch menu are offered all day. What caught my eye wasn't the cheesecake, but rather the fact hat they offered gluten-free and vegetarian menu options. In a town like Prescott, where allergy friendly dining options are few and far between, you have to check out any restaurant which offers gluten-free/vegan options. Unfortunately, this is the only positive aspect of visiting Shannon's, and simply offering these options isn't going to cut it.
The small menu of offerings includes wraps, soups, hot dogs, and salads. Gluten-free wraps are available. At first glance at the menu, $7 for a gluten-free wrap sounds like an excellent deal. That is until you are served a miniature wrap with no side (no chips, pickle, soup - everything is an extra fee). The wrap I ate at Shannon's was the smallest serving I have ever received in a restaurant. The presentation was bad as well - no plate, rather a basket.
The Garden Wrap (cucumber, carrots, avocado, onions, olives, red pepper pesto, pickles, and hummus) tasted alright and could have been a much better meal if they were not taking advantage of their customers with such small portions.
Because the serving was so tiny, we had to order a cup of soup. Again, the cup of minestrone was overpriced and not that good. In addition, we inquired beforehand about dairy and gluten-free soups and were told options were plentiful, only to find out that we were limited to one option when we arrived.
The Turkey Wrap was decent as well, but again a tiny serving. Check the photos for yourself. I think they went as far to use a mini wrap and cut it in half to serve both of us. $20 down the drain and still hungry doesn't seem like a fair deal to me.
To top it off the waitress did not know if the panini press was okay for those dining gluten-free and didn't bother to check. We later suffered the effects of the staff's poor handling of gluten-free products with a definite case of cross contamination.
If a restaurant is going to offer gluten-free menu items, they need to a.) train staff on the diet b.) take precautions to avoid gluten exposure by changing gloves, having a separate preparation station, etc.
Service was below average. Our waitress was unfriendly and knew nothing about gluten allergies (and would not be bothered to check either).
The dining area was small and cramped with just a handful of decor, definitely not what I was expecting for a place that advertised having a full espresso and lunch menu. Put a little effort into the design and cafe experience rather than just trying to get pricey cheesecake orders!
Shannon's seems to be more interested in receiving quick sales via pick up cheesecake orders rather than offering a real cafe experience to those dining in. Maybe they should pay more attention to guests trying out the lunch or coffee menu, rather than just catering to cheesecake customers. Then, we might avoid the above mentioned experience.
I would never recommend Shannon's Gourmet Cheesecakes to anyone visiting Prescott. Prescott's charming downtown neighborhood is lined with restaurants, most of which couldn't possibly offer food, pricing, and service any worse than Shannon's. So if anything, you can be ensured a better experience than mine.
The lunch menu is laughable with nothing to offer besides small, overpriced, badly presented meals. If you are looking for a treat, skip the cheesecake and head over next door to Wild Iris, a cafe/coffeeshop which offers more affordable treats, friendly service, and a beautiful outdoor garden themed patio.